Frequently Asked Questions

Please look through our most frequently asked questions below to view their answers. If you cannot find your question, e-mail us at support@digitalchalk.com or call us toll free at 1-877-321-2451.

  • Does the course delivery fee apply per course or for each student that enrolls in a course?
  • What other costs will we have, such as storage, hosting or bandwidth charges?
  • Can I charge the student tuition fees for the whole course on DigitalChalk?
  • Can I collect the fees from students or do I have to use the DigitalChalk payment system?
  • Why is there an additional 2.5% handling fee for credit card purchases?
  • What kinds of video and audio formats can I use?
  • Do I have to compress my videos before I upload them?
  • Is DigitalChalk a Learning management system (LMS)?
  • Is my content secure?
  • Can I use DigitalChalk with a university semester based course?
  • Is DigitalChalk available 24 x 7?
  • Can international students enroll on DigitalChalk?
  • Which internet browsers are supported for use with DigitalChalk?
  • How do I become an education developer and publish courses on DigitalChalk?
  • When I click the play button the lesson will not start, is my computer compatable with DigitalChalk?
  • Which video formats are supported for upload?
  • What settings should I apply when saving a video that I want to use on DigitalChalk?
  • Which audio formats are supported for upload?
  • What settings should I apply when saving an audio file that I want to use on DigitalChalk?
  • Is DigitalChalk SCORM compliant?
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