This course will take your sales associates through the the basics of selling in retail.Set in a variety of retail environments the course shows examples of good and bad sales techniques and gives your employees a simple step-by-step guide to becoming great at retail sales.
This course has five sections that represent each of the five stars.
Greet the Customer
Acknowledge every customer immediately
Establish eye contact
Approach your customer with a verbal greeting
Determine His or Her Needs
Use open ended questions
Keep control of the sale
Lead the customer
Use the process of elimination
Show merchandise that you feel your customer would like
Show coordinating items or accessories
Know your products
Validate the Selection
Verify the customer is fully satisfied
Encourage your customers to try on the merchandise
Close the Sale
Continue showing merchandise
Show a “keep it in mind” item
Thank your customer for the business
This course includes a video and employee quiz.