When we find ourselves under pressure or in confrontational situations, we may react aggressively – or we may back down and say nothing. Neither approach is likely to result in a positive outcome and we’re likely to come away from the situation wishing we’d handled things differently. Failure to assert ourselves and communicate clearly can have a negative impact on our interactions with colleagues, clients and customers and is likely to affect our personal effectiveness and productivity as well.
Suitable for employees of all levels, Assert Yourself is an engaging, interactive learning experience that helps staff develop the skills and confidence they need to ensure that their interactions with others are positive, respectful and productive.
This course will give a better understanding of:
Duration: 80 minutes