Would staff in your organization know the right way to deal with a customer or colleague who has a physical or visual impairment, or has mental health issues? Would they be able to deal with them comfortably and confidently, or would they feel awkward or embarrassed and be afraid of doing or saying the wrong thing?
This learning resource provides the practical steps you need to take in order to serve disabled customers, and to work with disabled colleagues and staff.
Developed in partnership with Business Disability Forum (BDF), this course combines original drama with powerful personal testimony from people with a range of disabilities and insight from the experts to show the practical steps you need to take in order to provide effective service for disabled customers and support disabled colleagues and staff.
This course will give a better understanding of:
Duration: 60 minutes