Soft Skills


Management Coach

That’s why each Management Coach solution also includes: an outline of action steps and key points, a Q&A section to help you prepare for the unexpected, and a glossary of key terms to make sure you fully understand everything about solving the problem.

Dealing with Sensitive Issues

Whether it’s speaking to someone about their bad body odor, tackling issues around someone’s personal life, being able to have conversations around sensitive issues is a key skill that can mean the difference between a happy, productive workforce and one that’s plagued by stress, poor employee dynamics and low productivity. Duration: 25 minutes

Handling Difficult Conversations

It could be addressing someone’s behavior or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Duration: 45 minutes

Types of Problem Behavior

We’ve all come across the person who’s persistently negative, or who loses their temper at the slightest setback, or who plays ‘divide and rule’ and undermines their colleagues at every turn. Duration: 25 minutes

The Resilient Mindset: Face the Future with Confidence

With many organizations facing major change and restructuring, concerns about the impact on organizational performance are entirely natural – but a negative outcome doesn’t have to be inevitable. Duration: 60 minutes

Leadership Development for Managers and Supervisors

Improve the performance of your team by increasing their effective leadership skills and positioning them to be ready to meet the difficult challenges of today’s economy and business world. Duration: 5 hours

Effective Employee Management Series

Being a leader at an organization is a great step forward in workers’ careers, but many admit the title comes with challenges. Duration: 4 hours

Skills Development for Managers and Supervisors

From team building to conducting effective meetings, from developing solid interviewing skills to managing challenging employees, these courses will help elevate your managers into the future leaders of your organization. Duration: 175 minutes

Handling Employee Complaints

The main objective of this session is to help you handle employee complaints successfully so that you and your employees can get past the problems that lead to complaints and get on with your work. Duration: 26 minutes