Which pricing plan is best for my business?
Pay only for the features you need! DigitalChalk pricing plans are designed with you in mind. Select a plan based on the type and price of your course. Our goal is to support the launch and growth of your business and give you the lion’s share of the revenue.
Essential Plan: With a robust e-Commerce suite, the Essential Plan is an ideal fit if you deliver your content through HD video or PowerPoint.
Professional Plan: Including all the features from the Essential Plan, the Professional Plan is a perfect option if you want to use more sophisticated e-Commerce functions, such as advanced discounting, upsell and cross-sell.
Premier Plan: The Premier Plan is for you if you want to integrate your eLearning business with other web applications, such as your websites, Salesforce, and Learning Record Stores.
Do you charge a setup fee?
No. There are no additional or hidden setup fees. Create your DigitalChalk account in mere minutes and begin building your courses immediately. Need help? Our world-class Customer Support Team is ready to assist you every step of the way. We’re not successful until you’re successful!
What are the 3 DigitalChalk fees?
Our DigitalChalk fees are designed so you only pay for what you use.
- Monthly fee – Covers service and support for your DigitalChalk organization – including a dedicated Customer Success Manager.
- Registration fee – Covers delivery of the course to the learner.
- Transaction fee – Covers eCommerce services. (Does not include merchant services fees of 2.9% and $.30 per transaction.)
Can I move to a different plan?
Yes. Keep in mind that available features vary from plan to plan, so make sure that the plan you move to has the features you need. If you move to a lower-priced plan, the plan change takes effect at the beginning of your next billing cycle. If you move to a higher-priced plan, the plan change takes effect immediately, and you are billed the difference between the old and new plans for that billing cycle.
Do I need a payment processor?
No. DigitalChalk is designed to be the only solution you need to create and sell your courses online. In addition to credit card processing, our eCommerce suite automatically creates accounts and registers your learners for courses at the point of sale. We’ve also bundled upsell and cross-sell functionality, marketing landing pages, and an integrated course catalog to help you sell more of what you know.
Can I use my own payment processor?
Yes. You can license DigitalChalk without the eCommerce Suite. Please understand that doing so makes you responsible for creating new user accounts, course registration processes, course catalog, landing pages, and upsell and cross-sell features. It’s a lot of work! It’s why we designed DigitalChalk’s eCommerce Suite to do all the heavy lifting.
When, and for what, do I get paid?
You are paid each month for course purchases, less DigitalChalk transaction fees. We call this payment your DigitalChalk “payout”. Payouts are calculated at the end of each month, and you’ll receive that payout at the beginning of the next month. For example, all courses purchased between June 1st and June 30th are calculated for the June payout, which you receive in the beginning of July. If monthly course purchases are less than the monthly transaction fees, you are sent an invoice for the difference.
Can I offer free courses to my learners?
Yes. You can offer courses at no charge to your learners. Want to give prospective learners a preview of what you offer? You can include a video overview of your content on the course landing page to determine interest. Keep in mind that DigitalChalk fees are still applicable for free courses.
Is there a limit to how much content I can store in DigitalChalk?
No. You can add as many users and as much course content as you want. We never charge for storage or streaming – it’s all included.
Can I use my own domain name?
Sure! You choose the name of your “virtual host”, for example, youronlinebusiness.digitalchalk.com. Prefer us to be less visible? Select a custom domain name such as learn.youronlinebusiness.com.
Do you offer training?
Yes. You receive our FREE Jumpstart online training program when you sign up for any DigitalChalk plan. This video-based training series is always available as a reference to you. If you need additional help, ask your Customer Success Manager for more information.
Can I link my DigitalChalk site to my company site?
Yes. It’s one of the best ways to market your courses. You can use landing page links on your website to give prospective clients the information they need to make a purchase decision. You can also brand your DigitalChalk website with your own logo and color theme to appear more like your website. Need deeper integration? Ask about our free developer tools.
How do I cancel my plan?
You can cancel your plan at any time. To cancel your plan contact your Customer Success Manager.
Who can I contact with additional pricing questions?
You can reach out to one of our Customer Advocates for additional pricing questions at 877-321-2451 (opt. 1) or firstname.lastname@example.org.