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Knowledge Base

Technical information for DigitalChalk users

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Getting Started

  1. Can I change the name and virtual host of my DigitalChalk organization?

  2. How do I get a copy of the DigitalChalk user guide?

  3. How do I contact DigitalChalk support?

  4. What size image should I use for my organization logo?

  5. Brands

User Management

  1. How do I delete a learner from my organization?
  2. How do I reset a user’s password?
  3. I forgot my password, how do I reset it?
  4. How do I add a user or change and delete existing user information?
  5. How to register multiple users for a course by uploading a speadsheet (CSV file)?
  6. Managing Instructor Profiles
  7. Bulletins
  8. Events
  9. Spaces

Course Management

  1. How to use DigitalChalk Transcripts
  2. How do I add an Assignment element?
  3. Can students skip around in a course or complete the course elements in any order they choose?
  4. Test Question Types
  5. Element Types
  6. Element Details
  7. Delivery Types
  8. Course Details
  9. Course Visibility

  10. Review Course Content

  11. Media Library

  12. Chalkboards
  13. Chalkboards: Layout
  14. Chalkboards: Adding Media
  15. Chalkboards: Adding Slides
  16. Chalkboards: Checkpoints
  17. Chalkboards: Chapters
  18. Learning Packages
  19. Powerpoint Content in DC
  20. Instructor-Led Training
  21. Discussions
  22. Error Loading Media: Media Play Errors in a Chalkboard
  23. Self-Registration Instructions for Students

Course Offerings and Selling Your Courses

  1. Is there a way to hide the course catalog?
  2. Creating Course Marketing Pages
  3. Offering Details
  4. Offering Section Marketing Pages
  5. Promotions
  6. Discounts

Grading and Reporting

  1. Can I download a certificate of completion for a learner?
  2. Multi-Seat Registration and Gifting
  3. How do I grade users on individual elements?
  4. How to run reports in DigitalChalk
  5. Gradebook
  6. Grade by Learner
  7. Grade by Element
  8. Review Survey Results

Automations

  1. How to create and use Catalog Rules
  2. Can I have DigitalChalk notify me when a student registers for my course?
  3. Registration Rules
  4. Catalog Rules
  5. Notifications

Payment and Costs

  1. Adding a Credit Card on File to your DigitalChalk Account
  2. Adding Funds to your DigitalChalk account
  3. When do I recieve my DigitalChalk payout?
  4. What credit cards can I use to pay for course registrations?
  5. Does DigitalChalk charge sales tax or VAT on course purchases?

Technical Support

  1. DigitalChalk Minimum System Recommendations
  2. How to connect DigitalChalk to any LRS
  3. Add Google Tag Containers to your DigitalChalk account
  4. Bulk Activities
  5. Action Bar
  6. Updating Organization Info
  7. Integrations
  8. Password Policy
  9. Custom User Fields

FAQ

  1. Does DigitalChalk work on an iPad or iPhone?
  2. DigitalChalk system scaling and reliability
  3. Does DigitalChalk support single sign-on (SSO) with other systems?
  4. Is my content on your cloud computing servers secure?
  5. How to clear your browser cache in Edge, Firefox, Chrome, and Safari
  6. How to clear the browsing history, cache, and cookies in Sarafi on the iPad
  7. What happens if a student loses their internet connection during a test?
  8. What is SCORM?
  9. Field length and character requirements for DigitalChalk fields
  10. DigitalChalk System Security
  11. Email sent to DigitalChalk support rejected as spam
  12. Video / Audio specifications for Chalkboards

Content Fortress

  1. Getting Started with Content Fortress

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