DigitalChalk is a product of Sciolytix

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Knowledge Base

Technical information for DigitalChalk users

Search the DigitalChalk Knowledge Base

Getting Started

  1. Can I change the name and virtual host of my DigitalChalk organization?
  2. How do I get a copy of the DigitalChalk user guide?
  3. How do I contact DigitalChalk support?
  4. What size image should I use for my organization logo?
  5. Brands

User Management

  1. How do I delete a learner from my organization?
  2. How do I reset a user’s password?
  3. I forgot my password, how do I reset it?
  4. How do I add a user or change and delete existing user information?
  5. How to register multiple users for a course by uploading a speadsheet (CSV file)?
  6. Managing Instructor Profiles
  7. Bulletins
  8. Events
  9. Spaces

Course Management

  1. How to use DigitalChalk Transcripts
  2. How do I add an Assignment element?
  3. Can students skip around in a course or complete the course elements in any order they choose?
  4. Test Question Types
  5. Element Types
  6. Element Details
  7. Delivery Types
  8. Course Details
  9. Course Visibility
  10. Review Course Content
  11. Media Library
  12. Course Management
  13. Chalkboards
  14. Chalkboards: Layout
  15. Chalkboards: Adding Slides
  16. Chalkboards: Checkpoints
  17. Chalkboards: Chapters
  18. Chalkboards: Adding Media
  19. Learning Packages
  20. Powerpoint Content in DC
  21. Instructor-Led Training
  22. Discussions
  23. Error Loading Media: Media Play Errors in a Chalkboard
  24. Self-Registration Instructions for Students

Course Offerings and Selling Your Courses

  1. Is there a way to hide the course catalog?
  2. Creating Course Marketing Pages
  3. Offering Details
  4. Offering Section Marketing Pages
  5. Promotions
  6. Discounts

Grading and Reporting

  1. Can I download a certificate of completion for a learner?
  2. Multi-Seat Registration and Gifting
  3. How do I grade users on individual elements?
  4. How to run reports in DigitalChalk
  5. Gradebook
  6. Grade by Learner
  7. Grade by Element
  8. Review Survey Results

Automations

  1. How to create and use Catalog Rules
  2. Can I have DigitalChalk notify me when a student registers for my course?
  3. Registration Roles
  4. Catalog Rules
  5. Notifications

Payment and Costs

  1. Adding Funds to your DigitalChalk account
  2. Adding a Credit Card on File to your DigitalChalk Account
  3. When do I recieve my DigitalChalk payout?
  4. What credit cards can I use to pay for course registrations?
  5. Does DigitalChalk charge sales tax or VAT on course purchases?

Technical Support

  1. DigitalChalk Minimum System Recommendations
  2. How to connect DigitalChalk to any LRS
  3. Add Google Tag Containers to your DigitalChalk account
  4. Bulk Activities
  5. Action Bar
  6. Updating Organizational Info
  7. Integrations
  8. Password Policy
  9. Custom User Fields

FAQ

  1. Does DigitalChalk work on an iPad or iPhone?
  2. DigitalChalk system scaling and reliability
  3. Does DigitalChalk support single sign-on (SSO) with other systems?
  4. Is my content on your cloud computing servers secure?
  5. How to clear your browser cache in Edge, Firefox, Chrome, and Safari
  6. How to clear the browsing history, cache, and cookies in Sarafi on the iPad
  7. What happens if a student loses their internet connection during a test?
  8. What is SCORM?
  9. Field length and character requirements for DigitalChalk fields
  10. DigitalChalk System Security
  11. Email sent to DigitalChalk support rejected as spam
  12. Video / Audio specifications for Chalkboards

Need help?

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