A Faster LMS Implementation. Support That Never Stops.
DigitalChalk’s comprehensive and expert-guided implementation process gets most teams live in weeks. Then your learning strategy is backed by unlimited support for every admin and learner for as long as you’re a customer.
Why You Can Trust Us to Deliver
Our process is proven and our support has no expiration date. Half of DigitalChalk clients are live in 45 days, with an average ROI payback of 4 months and 97% customer retention. This is the result of an implementation and support model built to be your partner and earn your trust.
- Most clients are live in 45 days, with 50% going live in under 30 days — compared to 8% for Docebo.
- 4-month average payback period on your investment.
- 64% of customers report positive ROI within 12 months, nearly triple the pace reported for Absorb (23%) and Docebo (22%).
- Average first support response time under 40 minutes — about 6x faster than the 4-hour industry average.
- 97% customer retention, with an average customer relationship spanning 10.8 years.
Source: G2 Compare Reports, Spring 2026, and DigitalChalk internal data, verified.
How Long Does It Take to Implement
DigitalChalk?
plan with a dedicated team at every step.
Phase 1: Discovery & Kickoff
We start by getting to know your team, your learners, and your goals. Together, we define your project stakeholders, timeline, and success criteria — the plan every phase after this is built on..
Phase 2: Platform Configuration
We configure your platform's branding, structure, and user roles and permissions, so DigitalChalk looks and works the way your organization needs it to from day one.
Phase 3: Content Migration
Your existing training content moves into DigitalChalk, organized into courses and learning paths that make sense for your learners — not just imported and left as-is.
Phase 4: User Data Migration
We migrate your user data and set up enrollment rules, so the right people land in the right training automatically, without manual list management.
Phase 5: Testing & QA
Before anything goes live, we test enrollments, confirm reporting, and validate the build end-to-end — catching issues before your learners ever see them.
Phase 6: Administrator Training
Your admin team gets hands-on training on the platform, so they're confident managing training, running reports, and supporting learners from day one.
Phase 7: Launch & Go-Live
We launch with a defined rollout strategy and a dedicated point of contact for questions and issue escalation during the critical first weeks — so go-live day feels like a milestone, not a leap.
Phase 8: Post-Launch Success
Your Customer Success Manager leads regular check-ins and business reviews to keep your program on track — and help you get more value from DigitalChalk as your needs grow.
Every implementation is guided by three people who stay with your account. Your Executive Sponsor ensures strategic alignment with your goals. Your Implementation Manager directs your project from kickoff through go-live. Then your Customer Success Manager leads your long-term partnership after launch and stays with you to help you optimize adoption and ongoing value.
Why a Structured Plan Matters
A clear implementation plan keeps a rollout on schedule, supports admins instead of guessing, and maintains the momentum that got the project approved in the first place. That’s what a structured process is designed to protect.
Life After Go-Live
With guided implementation and support that doesn’t end at launch, your team goes live on schedule, your admins aren’t carrying the platform alone, and your organization keeps the momentum that got the project approved in the first place.
Is Support Really Unlimited?
Every admin and every learner has access to unlimited U.S.-based support, at no additional cost, for as long as you’re a DigitalChalk customer.
Our average first response time is under 40 minutes — about six times faster than the 4-hour industry average. There are no support tiers to upgrade into and no per-seat caps to work around. When your team has a question, they get an answer. That premium standard of support is a big part of why customers stay with us.
Built to Grow With You
DigitalChalk onboarded 186% more clients in 2025 than in 2024 — proof of a repeatable, proven process, not a one-time success story.
30/60/90-day check-ins and quarterly business reviews keep your program on track, with our Customer Success team helping you explore new features and expand what training can do for your organization.
As your needs change and grow, we are right there with you as your partner in training success.
Does DigitalChalk Connect to the Systems We Already Use?
HR & People Systems
Sync employee records and automate enrollment so training updates the moment someone is hired, promoted, or offboarded. Includes BambooHR, Workday, ADP, UKG, Paychex, Rippling, and Namely.
CRM & Sales
Connect training to your sales process — automatically enroll new reps, track certification progress, and sync completion data. Includes Salesforce, HubSpot, and Zoho CRM.
SSO & Identity
One login, no friction — enterprise-grade security with seamless learner access.
Frequently Asked Questions
How long does it take to implement an LMS with DigitalChalk?
Most teams are live within weeks. Half of DigitalChalk clients go live in under 30 days, guided by a structured eight-stage implementation process and a dedicated project team.
What does support include after we go live?
Unlimited U.S-based support is included for every admin and every learner, with an average first response time under 40 minutes — at no additional cost, for as long as you’re a customer.
Do we get a dedicated point of contact?
Yes. An Implementation Manager guides you through go-live, and a Customer Success Manager leads your account afterward — with a single point of contact during launch and ongoing check-ins after.
How fast will we see ROI?
64% of DigitalChalk customers report positive ROI within 12 months, with an average payback period of 4 months.
You don't have to settle for ticket queues and support teams that never call back.
Ready for a faster go-live and support that doesn’t end at launch?
